Frequently Asked Questions

Find answers to common questions about RideWrap and purchasing on this site.

Can’t find what you’re looking for? Get in contact.

Protection Kits

Should I go for Matte or Gloss frame protection?

The choice is yours!

Check out the video below for a comparison.

How do I select the product options to ensure I have the right protection kit? // Legend

All protection kits have a few options to select before adding them to your cart. Below is a description of the nomenclature used throughout the site and products.

Option 1: Model
The model names are listed as the manufacturer website as much as possible. If you are looking at your bike on the manufacturer website and it says “Nomad” then start by looking at the options for “Nomad”
Each model has some information within the brackets. Something along the line of “(27 – A)”.

The first term is the wheel size, as some models come in varying wheel size… 29 for 29″ wheels, 27 for 27.5″ wheels also known as 650b, 26 for 26″ wheels, etc.

The second term is frame construction… C for Carbon, A for Aluminium, S for Steel. We look and label the kits based on the construction of the Front triangle; some bikes may have a combination of Carbon and Aluminium front and rear triangles, in this case, we will mark the construction of the front triangle, be certain to cross-reference the Model name to ensure it matches the construction of your bike.

So, a model listed as “Nomad (27 – A)” Refers to the aluminium frame construction Nomad with 27.5″ wheels.

Option 2: Year

The year option refers to the model years where the frame design was sold. Typically model year starts a year after the actual year the bike was introduced, for example, the Specialized Enduro 2020 was released in August of 2019, however, its model year is referred to as beginning in 2020.

If the model is current, the introduction year will be followed by “- present”

So the brand new Specialized Enduro S-Works has year options 2020 – Present and 2017 – 2019 for the previous frame model.

Again, we do our best to match how the manufacturers label their bikes.

On some models, we have added additional monikers to the year selections to further aid in the correct association to your bike. For example, Santa Cruz has “V3” or “V4” used to unofficially describe some of their bikes.

We do our best to keep our thumb on the mark for the different years, be sure to do the research surrounding your model to see if there has been a recent change to the frame geometry.

Option 3: Size

This is your bike size. Most brands utilize the S – XL monikers, however, some brands are moving away from this. We match as best we can to the size options as listed on the manufacturer’s website.

Option 4: Finish

This option lets us know whether to produce your kit in Gloss or Matte.

Gloss is very shiny/polished. Think of that new car shine.

Matte, sometimes referred to as satin, is dull/not shiny. Different manufacturers use different degrees of matte, so not every matte will match perfectly. We have produced our films to match the widest range of matte bike finishes.

 

We only list models, years, and sizes that we have available. If yours is not listed at any of these levels, then we do not currently have the matching kit for your bike. Other models, years, and sizes will not fit your bike. If this is the case, please put in a kit request and we will explain the options available to you as well as try our best to source a bike to design. Read more on this subject here.

Are protection kits DIY friendly?

The kits are absolutely DIY friendly. We have approached the product two-fold for our customers, a rider can easily grab a couple of beers and install the kit over a couple of hours, or they can visit one of our dealers to have the full-service experience.

All kits come with the required installation tools and very detailed instructions.

What is self-healing film?

RideWrap films have a self-healing top coat that allows light scuffs, scratches and marks to dissipate with either direct sunlight or a gentle heat using a hair dryer; it’s tough to explain, but they literally disappear. We often show customers this process by scratching up some extra film and taking a hair dryer to it; it really is a cool feature and in the end, it keeps frames/forks looking fresh for so much longer than unprotected.

Do I need to fully pull apart my bike to install?

NO.

You only need to remove wheels, chain, and guards (non-stick on type) to install a Tailored Protection Kit.
For best results, we suggest removing any factory installed film, but this is your choice. As placement is varied, we do not accommodate these pieces in our Kits.

For Covered and Essential kits you need only remove as needed.

Do you have any install videos/instructions?

YES.

Each kit ships with detailed installation instructions. Be sure to read them before you start your install.

Also, we have a video. Everybody likes videos.

My bike isn’t available, can you make me a Tailored Kit?

We try our best to continually be adding bike models to our stock list. If you cannot see your model on the upcoming bikes list, there are a couple options.

  • Put a request in and we will try our best to get our hands on a version and create a kit. For rarer models, this can take sometime so be sure to pickup a Covered Kit in the interim to stay protected.
  • Get your frame to Whistler. All kit design is completed in Whistler, the upcoming kits list tends to coordinate with bikes taking advantage of our drop off service. You are welcome to organize shipping or your frame to our office and we will make the kit for you.

Note: We only provide service at the standard rate for current model frames. ‘Current Model’ means that it is the geometry that the manufacturer is currently making. We are happy to make you a one-off kit for an old model or custom build, but the cost and schedule will be quoted on a case by case basis.

 

My Tailored kit is not listed, can I use this other Model/Year/Size?

Tailored protection kits are designed to be model and size-specific. If all the model, year, and size details do not match your particular bike, we do not have a perfect match yet for you. We wish we did.

Our team puts in a huge effort to source and design as many kits as possible, however, there are always some that we have not had the pleasure of acquiring yet. We apologize. There are a few options that we have in this case:

Bring us your bike

Our shop in Whistler is where all the magic goes down, bring us your bike and we will be happy to take our measurements and create a kit for your model. Get in touch and lets make it happen.

Check out our Covered Kit

While we know its not the full coverage of the Tailored kit, we have used our deep library of bikes and data to design these bike frame size-specific kits. We used all the measurements that we’ve acquired in order to design a kit that offers the max coverage with minimal trimming. In addition, these kits offer the most protection by film area available per dollar spent.

Put in a Kit Request

Drop us a kit request and we will A) do our best to source your particular model B) let you know as soon as it is available.

Can I remove a bike protection kit?

Realistically, there is no need to remove your RideWrap as it is always a selling feature for the next owner and with self-healing features it stays looking great. BUT if you want to remove the kit it is super easy and user-friendly using a gentle heat to soften the adhesive bond, then peeling it off gently.

We have chosen our adhesives to ensure that they are removable. This balance between bond and removability is very important as paint quality can vary widely from manufacturer to manufacturer and is needed to ensure you don’t damage the paint.

Can I order a replacement piece?

Yes! We charge shipping as well as a small fee for the needed pieces. Get in contact with us to set this up.
Please include your Order Number and the Piece Number(s) from your kit.

Orders

Can I change, edit or cancel my order?

If you made a mistake, reply to your order confirmation email adding URGENT to the subject line along with your change instructions and we might be able to catch it. If your order has shipped, our returns policy will apply.

If you need a different product to the one that has shipped, we suggest placing another order while we process your return. We do not have an Exchange process.

Order may be subject to applicable import taxes in your country. We cannot edit your invoice to display an order value less than we have charged you to reduce your import duty bill.

Full Returns & Exchange Policy

When will my protection kit ship?

We try and ship your RideWrap products as fast as possible. Due to the high number of models, we produce all our kits ‘on-demand’ specifically for your order. For in-stock designs, we produce them the same day or the next morning and ship daily at 3pm. For models designated as ‘in-design’ we are still fine-tuning the kit, these will ship as soon as they are ready, typically 5-7 business days.

If you made a mistake, reply to your order confirmation email adding URGENT to the subject line along with your change instructions and we might be able to catch it. If your order has shipped our returns policy will apply.

All orders will receive a shipping confirmation email with tracking info (if available) as soon as they are shipped.

Full Shipping & Delivery Policy

Where’s my order?

All shipped orders receive a shipping confirmation and tracking information to the email provided at purchase. Click on the tracking link to see where your product is currently on its journey and the anticipated delivery date.

Note: All delivery times on our site are estimates, we cannot guarantee delivery times. Please wait 14 days beyond our estimated delivery times before contacting us if your item has not been received.

Can I return my products?

Yes we accept returns of RideWrap products purchased on RideWrap website within 14 days of purchase. Products must be unused, not damaged and not peeled from the backing (for protection kits). All original tags and stickers must still be attached. Apart from the box, if it doesn’t still look brand new, we can’t sell it as new!

Please see the full Returns Policy for more details.

I ordered the wrong kit, can I exchange it?

We do not have an exchange process. If you need a different item, please make a return for your existing order and place a new order for the correct product.

Returns & Exchange Policy

Accounts

Do I need an account?

No. Account creation is optional, to checkout as a guest follow the checkout and payment instructions supplied.

If you would like to create an account to maintain your orders, you can do so as part of the ‘Customer Information’ step of the checkout.

I forgot my password. How can I login?

You can reset your password by clicking the Forgot password? link on the login page. You will receive an email to your registered address which includes a temporary link allowing you to reset your password.

General

Where is RideWrap based?

RideWrap HQ is located in Whistler, British Columbia. This is where the majority of our administrative staff, marketing team, and product design teams work. In addition to our Whistler location, we have production facilities in the USA, New Zealand, Sweden, and England. 

Who is RideWrap?

We are a rider-owned and operated business. Since the beginning, our objective has been simple: help riders get the most out of their time riding bikes. RideWrap founders Callum and Dan saw a need for a component to protect their rides and built RideWrap’s product from the ground up. 

What is Ridewrap?

RideWrap is a bike protection component made of a bike-specific protective film that adheres to your bike. The film protects bicycle frame and fork paint from scuffs, scratches, chips, and swirls that occur while riding and transporting your bike.

How did you come up with the idea for RideWrap?

RideWrap was born out of a need to protect the investment riders make when they buy a bike.

With nothing available on the market, RideWrap created a product to fulfill that need. RideWrap combined a background in precision engineering and a love for riding bikes to build a proprietary system that produces industry-leading frame protection components for all bikes and riders.

Why are you based in Whistler?

We are based in Whistler because this is where we live, ride, and develop our products. We embody the work hard, play hard, motto. What’s the point in making products that are designed and engineered for use in the mountains and on the trails if you can’t test them in the mountains and trails? All our product prototyping happens in our backyard. And our backyard is chock full of the most challenging mountain bike terrain and variable weather conditions in the world.

What are the RideWrap showroom hours?

RideWrap HQ’s showroom in Whistler, BC, is open from 9-5 on all weekdays except for statutory holidays.

Why do you only provide clear options for frame protection?

We offer clear frame protection because you can spot air bubbles easier during installation, and it looks better. The clear protection film enhances the look of the factory paint, making your bike shine like never before. The 3mm gaps between pieces become very obvious with coloured film and diminish the look of the protection kit and the bicycle.

Can I pick up my RideWrap at RideWrap HQ?

Yes, if you happen to be in Whistler either as a resident or passing through there is an option to pick up your RideWrap from our HQ at 1055 Millar Creek Road, Unit 101, Whistler. BC. To select this option, you must enter a BC address into the shipping information. If you are not a BC resident, do not fear. You can submit our address 101-1055 Millar Creek Road, Whistler, BC. Then you will be able to select the local pick-up option. This way your package will be kept at our facility until you come pick it up.

Can you wash a RideWrapped bike with a jet washer?

If you point a jet washer at the edges and corners of your RideWrap, it has a chance to peel and get under the adhered film causing future peeling issues. RideWrap’s hydrophobic qualities negate the need for a jet washer. The hydrophobic qualities minimize dirt particles’ ability to stick to the frame making it easier to clean. There is an article available to assist in bike washing procedures if you need or want some tips.

What parking options do I have at RideWrap HQ?

There are seven 1-hour parking spaces at the front of our shop.  

Do I need an appointment to visit RideWrap HQ?

Appointments are not needed to visit RideWrap HQ. You are welcome to pop by and say hi, have a look around the showroom, and speak to our customer service staff. Appointments are required for installation.

Can I get my bike wrapped at RideWrap HQ without an appointment?

No. You cannot bring your bike in spontaneously. An appointment is necessary and there is regularly a long line of bikes waiting for installation.

Do I have to wrap my bike myself?

We provide everything you need for a successful at-home installation, and you can check out our Youtube page for instructional videos. However, if you would prefer someone else to take care of the installation for you you can ask your local bike shop to install RideWrap. If you live in the Sea to Sky, you can bring your bike to RideWrap HQ for installation.

Have you had any stock or supply chain shortages due to the Covid-19 Pandemic?

Fortunately, the pandemic has not affected our production capacity through stock or supply chain shortages. RideWrap is always in stock and ready to go, on-demand. 

Do I have to send my bike to RideWrap to be wrapped?

No, you do not have to send your bike to RideWrap for wrap installation. You can wrap your bike yourself if you have a bit of time and patience. Every RideWrap kit comes with all the tools necessary for a successful at-home installation. Instructions are written on the inside of RideWrap boxes, and you can watch our how-to videos here.

Do you offer industry discounts?

Yes, we do offer discounts to cycling industry employees. We offer employee pricing to those who work at our distributors and dealers.

Are there any job opportunities available at RideWrap?

You can check our job availability on our careers page. All job postings appear on our careers page. Check back regularly. If you don’t see the job you want, and you want to inquire about joining the team contact: careers@ridewrap.ca

How do you measure the bikes?

The measurement of bikes is a complex task. We have trained professionals to measure bikes to a precise point. We can’t tell you the exact tricks to the trade. But we can ensure it is top-quality work going on here. 

Where can I buy RideWrap products?

You can buy RideWrap products from our site. If you prefer an in-person experience, you can come to RideWrap HQ or go to one of our many registered dealers.

Who distributes RideWrap?

RideWrap.com distributes all Tailored Protection™ kits. Every order is shipped from the closest production facility to you. RideWrap universal fit products are distributed through our global distribution network. Head over to our partners page to find out more.

Do I have to clean my bike before I bring it to HQ for a wrap installation?

Yes. We charge a cleaning fee, on top of the installation cost, if a bike needs to be cleaned prior to installation.

How can I contact RideWrap?

You can contact us by using any of the following methods …

  • Using our Contact Us feature (on the bottom-right of our website)
  • Email us at protect@ridewrap.ca

Can my shop/dealer offer RideWrap?

Yes. We would love to have your shop offer RideWrap products to customers. We have found this to be an invaluable accessory for customer’s long term satisfaction.

Please email us at dealer@ridewrap.ca with the following details below and we will provide some more information on being a dealer.

Your Name:
Shop Name:
Shop Website:
Shop Address:

or skip a step and go straight to the Dealer Sign-up.

In Canada, our Collective Series products (Covered, Essential, Shuttle Armor and MORE) are available directly through Orange Sport Supply.

Tailored Protection is only available direct from our site.

EP Requests

We offer a reciprocal EP program for Mountain Biking and Outdoor Industry employees.

Please email protect@ridewrap.ca from your work/shop email account (not personal email) for an EP code.

What is chain slap?

Chain slap is the noise created from the slack in a bicycle’s chain giving the chain the ability to slap against the drive side chainstay and seatstay. This slapping noise is annoying, loud and creates distractions while riding. It also damages the frame’s paint job, integrity, and the chain itself. You can minimize these damages with the use of RideWrap’s Chainstay Armor. For more information on the benefits check out our article on Chainstay Armor.

What is heel rub?

Heel rub is the markings and scuffing found on the rear triangle of a bicycle. It is created by the heel of a rider’s foot rubbing against the rear triangle with every rotation of the pedals and cranks. Heel rub creates scuffs, scratches and can rub through all the paint on the frame. RideWrap’s protective film protects bike frames from these types of damages.

What is cable rash or rub?

Cable rash or rub are the markings made by cables slapping, vibrating, and rubbing against your bike’s frame and fork.. You can prevent these markings by wrapping a bike before riding it. That way these markings will end up in the wrap and not your frame’s paint. 

Can I put my RideWraped bike on a Tailgate?

Yes, you can put your RideWraped bike on a tailgate. We recommend that you add a little extra protection to the high wear area of your downtube. With RideWrap’s Shuttle Armour, you can transport your bike worry-free. 

What happens to my RideWrap if I use it on a NorthShore rack?

NorthShore racks can wear on your fork crowns and headtube. We recommend that you wrap your bicycle to protect the factory paint finish from these issues. In addition to protecting your frame, it is beneficial to use a microfiber cloth or towel in the top holder of the rack to diminish abrasions to your frame or RideWrap further. You may also apply Chainstay Armor to areas that contact the rack.

Can you transport your RideWrapped bike on a bike rack?

Yes, but please give the wrap 24 hours after installation to completely adhere to the frame. Transporting your bike can be a tricky endeavor. Some methods of doing so are better than others. You can transport your bike on any bike rack. Heck, it may be the reason you wrapped your bike in the first place. Bike racks that contact the frame or fork in any way may damage the wrap. But it’s the wrap being damaged or scuffed rather than your frame. If pieces get damaged beyond the film’s self-healing abilities, you can get in contact with us for replacement pieces here

How do I protect my bike from bike-on-bike contact while shuttling?

  1. Have your bike protected with RideWrap protection kits on both the frame and fork.
  2. Have Shuttle Armor installed on your downtube.
  3. Load bikes carefully pay attention to pedal and handlebar placement.
  4. Use extra padding or packaging like moving blankets or foam.

What is shuttle rub?

Shuttle rub is the wear on a bicycle’s downtube created by the friction from the tailgate/ tailgate pad of a truck. The friction creates wear marks on the downtube, these scratches and scuffs can wear right through the paint. Not only are these scratches ugly but they can also be detrimental to your bike. You can minimize shuttle rub with RideWrap’s Shuttle Armor.  Learn more about Shuttle Armor.

What is shuttling?

Shuttling is the act of using a truck or vehicle to get you and your bike to the top of a trail. Bikes are loaded into the backs of pickup trucks or onto bicycle racks, then shuttled to the top.

Should I worry about dirt, rocks, and trail debris damaging my rear triangle from particles kicking up off my rear tire?

Dirt, rocks, and trail debris that kicks up off of a rear tire can damage the rear triangle and the seat tube of a bicycle. Your concern about the damage to your frame is up to you. However, if you protect your frame with one of RideWrap’s protection kits, there is no reason to worry. Both Covered Protection kits and Tailored Protection™ kits cover these areas.

Do I have to wash my bike differently once it is RideWraped?

Washing your bicycle should become significantly easier once your bike is RideWrapped. The hydrophobic properties of the RideWrap protection film will hinder mud and dirt’s ability to adhere to the frame. To learn more about the hydrophobic properties there is an article here. For tips on washing your bike, there is an article here.

Is RideWrap suitable for the terrain where I live?

RideWrap’s protection kits are designed to perform in all terrain types all over the world. No matter where you live, there are aspects of the terrain you ride on (even pavement) that have the potential to damage your frame and forks’s paint. The simple act of leaning your bike on a concrete post can damage the paint if not protected. No matter where you live RideWrap’s protection kits will benefit your riding experience.

Payments

How can I pay?

We accept Visa, Mastercard, and Amex worldwide through either our Square or Stripe payment gateways built right into the site.

We also offer payment through the Paypal gateway with either your Paypal account or credit/debit cards.

Is my credit card information safe on RideWrap?

Our website traffic is encrypted with an SSL certificate to protect your information at all times. We use third-parties, Square, Stripe and Paypal, to process our transactions. We do not store your credit card information on our website database or on our servers.

Community

As a RideWrap fan, is there a way for me to connect with like-minded riders?

There are several ways to connect with the RideWrap community. Ridewrap hosts events throughout the year. In addition to attending these events, feel free to reach out on any of our social media outlets by tagging, mentioning, and messaging us on Instagram @RideWrap, Facebook @RideWrap, and Tik Tok @RideWrap.

Does RideWrap host any events?

We do! To keep up to date on upcoming events, check out our Instagram here!

How do I get my bike featured on your Instagram?

To get your bike featured on our Instagram, please tag @ridewrap in your posts and use the hashtag #ridemoreworryless.

Where do your employees ride most?

We have a large array of riders with varying abilities and tastes. For the most part, our employees ride both the bike park and the Whistler valley. Some crowd favorites in the valley are Howler, the trails on Blackcomb, and Hi Hi, High Side to Business Time then Am/Pm. The bike park fav is, not surprisingly A-Line.

Can I come on shop rides?

Of course, everyone is welcome! Give us a call the morning of the ride to make sure we are riding that evening.       

Do you do shop rides?

In the summer, when light allows, we try to host shop rides on Wednesday evenings after the workday has concluded. We regularly ride around the Whistler valley with the occasional bike park evening.

Who are your brand ambassadors?

Our brand ambassadors are a collection of riders who have been involved in their local cycling community and are stoked to grow the sport of cycling within their communities. This includes trail building, youth camps, coaching, or just riding heaps and getting other people stoked. RideWrap has a dedicated team of ambassadors working their butts off riding more and worrying less because RideWrap has them covered!

How is RideWrap involved in trail development and sustainability?

RideWrap is involved in trail development and sustainability by supporting WORCA as a silver-level sponsor. In addition to financial support for trails, RideWrap donates time and resources to trail building and maintenance initiatives. We have helped develop and support the super supporter WORCA memberships. In addition, we sponsor toonie events, dig nights, and donate time and labor for other larger-scale events. 

Which athletes use your products?

We have a roster of accredited athletes currently running our Tailored Protection™ kits. To name a few, we have Yoann Barelli, Steve Vanderhoark, Reece Potter, and Karsten Madsen using RideWrap protection for almost all cycling disciplines. Check out our full roster on our athlete page.

Can you tell if there is a RideWrap on a bike from photos?

If you have a keen eye and the photo is clear, you will see the small, 3mm gaps between different pieces of the Tailored Protection™ kits. However, RideWrap is practically invisible.

How do I get sponsored by RideWrap?

For all athlete and ambassador requests, please send a rider resume and proposal to community@ridewrap.ca.

Where can I buy RideWrap merch like hats and t-shirts?

Currently, RideWrap merch is only available from RideWrap HQ in Whistler.