Frequently Asked Questions

Find answers to common questions about RideWrap and purchasing on this site.

Can’t find what you’re looking for? Get in contact.

Protection Kits

Are protection kits DIY friendly?

The kits are absolutely DIY friendly. We have approached the product two-fold for our customers, a rider can easily grab a couple of beers and install the kit over a couple of hours, or they can visit one of our fantastic Certified Installers to have the full-service experience.

All kits come with the required installation tools and very detailed instructions.

What is self-healing film?

RideWrap films have a self-healing top coat that allows light scuffs, scratches and marks to dissipate with either direct sunlight or a gentle heat using a hair dryer; it’s tough to explain, but they literally disappear. We often show customers this process by scratching up some extra film and taking a hair dryer to it; it really is a cool feature and in the end, it keeps frames/forks looking fresh for so much longer than unprotected.

Do I need to fully pull apart my bike to install?

NO.

You only need to remove wheels, chain, and guards (non-stick on type) to install a Tailored Protection Kit.

For Covered and Essential kits you need only remove as needed.

Do you have any install videos/instructions?

YES.

Each kit ships with detailed installation instructions. Be sure to read them before you start your install.

Also, we have a video. Everybody likes videos.

My bike isn’t available, can you make me a Tailored Kit?

We try our best to continually be adding bike models to our stock list. If you cannot see your model on the upcoming bikes list, there are a couple options.

  • Put a request in and we will try our best to get our hands on a version and create a kit. For rarer models, this can take sometime so be sure to pickup a Covered Kit in the interim to stay protected.
  • Get your frame to Whistler. All kit design is completed in Whistler, the upcoming kits list tends to coordinate with bikes taking advantage of our drop off service. You are welcome to organize shipping or your frame to our office and we will make the kit for you.

Note: We only provide service at the standard rate for current model frames. ‘Current Model’ means that it is the geometry that the manufacturer is currently making. We are happy to make you a one-off kit for an old model or custom build, but the cost and schedule will be quoted on a case by case basis.

 

Can I remove a bike protection kit?

Realistically, there is no need to remove your RideWrap as it is always a selling feature for the next owner and with self-healing features it stays looking great. BUT if you want to remove the kit it is super easy and user-friendly using a gentle heat to soften the adhesive bond, then peeling it off gently.

We have chosen our adhesives to ensure that they are removable. This balance between bond and removability is very important as paint quality can vary widely from manufacturer to manufacturer and is needed to ensure you don’t damage the paint.

Accounts

Do I need an account?

Yes. To complete an order, you need to create an account and follow the payment instructions supplied.

I forgot my password. How can I login?

You can reset your password by clicking the Forgot password? link on the login page. You will receive an email to your registered address which includes a temporary link allowing you to reset your password.

Payments

How can I pay?

We accept Visa, Mastercard, and Amex worldwide through either our Square or Stripe payment gateways built right into the site.

We also offer payment through the Paypal gateway with either your Paypal account or credit/debit cards.

Is my credit card information safe on RideWrap?

Our website traffic is encrypted with an SSL certificate to protect your information at all times. We use third-parties, Square, Stripe and Paypal, to process our transactions. We do not store your credit card information on our website database or on our servers.

General

How can I contact RideWrap?

You can contact us by using any of the following methods …

  • Using our Contact Us feature (on the bottom-right of our website)
  • Email us at [email protected]