Frequently Asked Questions

Find answers to common questions about RideWrap and purchasing on this site.

Can’t find what you’re looking for? Get in contact.

Protection Kits

Are protection kits DIY friendly?

The kits are absolutely DIY friendly. We have approached the product two-fold for our customers, a rider can easily grab a couple of beers and install the kit over a couple of hours, or they can visit one of our fantastic Certified Installers to have the full-service experience.

All kits come with the required installation tools and very detailed instructions.

What is self-healing film?

RideWrap films have a self-healing top coat that allows light scuffs, scratches and marks to dissipate with either direct sunlight or a gentle heat using a hair dryer; it’s tough to explain, but they literally disappear. We often show customers this process by scratching up some extra film and taking a hair dryer to it; it really is a cool feature and in the end, it keeps frames/forks looking fresh for so much longer than unprotected.

Do I need to fully pull apart my bike to install?

NO.

You only need to remove wheels, chain, and guards (non-stick on type) to install a Tailored Protection Kit.

For Covered and Essential kits you need only remove as needed.

Do you have any install videos/instructions?

YES.

Each kit ships with detailed installation instructions. Be sure to read them before you start your install.

Also, we have a video. Everybody likes videos.

My bike isn’t available, can you make me a Tailored Kit?

We try our best to continually be adding bike models to our stock list. If you cannot see your model on the upcoming bikes list, there are a couple options.

  • Put a request in and we will try our best to get our hands on a version and create a kit. For rarer models, this can take sometime so be sure to pickup a Covered Kit in the interim to stay protected.
  • Get your frame to Whistler. All kit design is completed in Whistler, the upcoming kits list tends to coordinate with bikes taking advantage of our drop off service. You are welcome to organize shipping or your frame to our office and we will make the kit for you.

Note: We only provide service at the standard rate for current model frames. ‘Current Model’ means that it is the geometry that the manufacturer is currently making. We are happy to make you a one-off kit for an old model or custom build, but the cost and schedule will be quoted on a case by case basis.

 

Can I remove a bike protection kit?

Realistically, there is no need to remove your RideWrap as it is always a selling feature for the next owner and with self-healing features it stays looking great. BUT if you want to remove the kit it is super easy and user-friendly using a gentle heat to soften the adhesive bond, then peeling it off gently.

We have chosen our adhesives to ensure that they are removable. This balance between bond and removability is very important as paint quality can vary widely from manufacturer to manufacturer and is needed to ensure you don’t damage the paint.

Orders

Can I change, edit or cancel my order?

If you made a mistake, reply to your order confirmation email adding URGENT to the subject line along with your change instructions and we might be able to catch it. If your order has shipped our returns policy will apply.

If you need a different product to the one that has shipped, we suggest placing another order while we process your return. We do not have an Exchange process.

All orders are shipped from Canada and may be subject to applicable import taxes in your country. We cannot edit your invoice to display an order value less than we have charged you to reduce your import duty bill.

Full Returns & Exchange Policy

When will my protection kit ship?

We try and ship your RideWrap products as fast as possible. Due to the high number of models, we produce all our kits ‘on-demand’ specifically for your order. For in-stock designs, we produce them the same day or the next morning and ship daily at 3pm. For models designated as ‘in-design’ we are still fine-tuning the kit, these will ship as soon as they are ready, typically 5-7 business days.

If you made a mistake, reply to your order confirmation email adding URGENT to the subject line along with your change instructions and we might be able to catch it. If your order has shipped our returns policy will apply.

All orders will receive a shipping confirmation email with tracking info (if available) as soon as they are shipped.

Full Shipping & Delivery Policy

Where’s my order?

All shipped orders receive a shipping confirmation and tracking information to the email provided at purchase. Click on the tracking link to see where your product is currently on its journey and the anticipated delivery date.

Note: All delivery times on our site are estimates, we cannot guarantee delivery times. Please wait 14 days beyond our estimated delivery times before contacting us if your item has not been received.

Can I return my products?

Yes we accept returns of RideWrap products purchased on RideWrap website within 14 days of purchase.

Products must be unused, not damaged and not peeled from the backing (for protection kits). All original tags and stickers must still be attached. Apart from the box, if it doesn’t still look brand new, we can’t sell it as new!

All returns must be shipped back to us with a tracked service.

To process your return quickly, please send an email to [email protected] with RETURN REQUEST in the subject and the following minimum details.
Your Name
Order Number
Date of purchase
Product: Item description and quantity (individual item or all items)

Please see the full Returns Policy for more details.

I ordered the wrong kit, can I exchange it?

We do not have an exchange process. If you need a different item, please make a return for your existing order and place a new order for the correct product.

Returns & Exchange Policy

Accounts

Do I need an account?

No. Account creation is optional, to checkout as a guest follow the checkout and payment instructions supplied.

If you would like to create an account to maintain your orders, you can do so as part of the ‘Customer Information’ step of the checkout.

I forgot my password. How can I login?

You can reset your password by clicking the Forgot password? link on the login page. You will receive an email to your registered address which includes a temporary link allowing you to reset your password.

General

How can I contact RideWrap?

You can contact us by using any of the following methods …

  • Using our Contact Us feature (on the bottom-right of our website)
  • Email us at [email protected]

Can my shop/dealer offer RideWrap?

Yes. We would love to have your shop offer RideWrap products to customers. We have found this to be an invaluable accessory for customer’s long term satisfaction.

Please email us at [email protected] with the following details below and we will set you up as quickly as possible.

Your Name:
Shop Name:
Shop Website:
Shop Address:

& your Shop logo, preferably in Vector format.

In Canada, our Collective Series products (Covered, Essential, Shuttle Armor and MORE) are available directly through Orange Sport Supply with more selection and better rates than direct.

We are currently engaging potential international distribution partners for the Collective Series.

Tailored Protection is only available direct from our site.

EP Requests

We offer a reciprocal EP program for Mountain Biking and Outdoor Industry employees.

Please email [email protected] from your work/shop email account (not personal email) for an EP code.

Payments

How can I pay?

We accept Visa, Mastercard, and Amex worldwide through either our Square or Stripe payment gateways built right into the site.

We also offer payment through the Paypal gateway with either your Paypal account or credit/debit cards.

Is my credit card information safe on RideWrap?

Our website traffic is encrypted with an SSL certificate to protect your information at all times. We use third-parties, Square, Stripe and Paypal, to process our transactions. We do not store your credit card information on our website database or on our servers.