Frequently Asked Questions

Find answers to common questions about RideWrap and purchasing on this site.

Can’t find what you’re looking for? Get in contact.

Protection Kits

My bike isn’t available, can you make me a Tailored Kit?

We try our best to continually be adding bike models to our stock list. If you cannot see your model on the upcoming bikes list, there are a couple options.

  • Put a request in and we will try our best to get our hands on a version and create a kit. For rarer models, this can take sometime so be sure to pickup a Covered Kit in the interim to stay protected.
  • Get your frame to Whistler. All kit design is completed in Whistler, the upcoming kits list tends to coordinate with bikes taking advantage of our drop off service. You are welcome to organize shipping or your frame to our office and we will make the kit for you.

Note: We only provide service at the standard rate for current model frames. We are happy to make you a one off kit, but the cost will be higher.

 

Accounts

Do I need an account?

Yes. To complete an order, you need to create an account and follow the payment instructions supplied.

I forgot my password. How can I login?

You can reset your password by clicking the Forgot password? link on the login page. You will receive an email to your registered address which includes a temporary link allowing you to reset your password.

Payments

Is my credit card information safe on RideWrap?

Our website traffic is encrypted with an SSL certificate to protect your information at all times. We use third-parties, Square and Paypal, to process our transactions. We do not store your credit card information on our website database or on our servers.

General

How can I contact RideWrap?

You can contact us by using any of the following methods …

  • Using our Contact Us feature (on the bottom-right of our website)
  • Email us at protect@ridewrap.ca